Shipping policy
At MishuBrand, we are committed to delivering your order safely and efficiently. Please review our shipping policy below for information about order processing, shipping times, tracking, and delivery.
Order Processing
Orders are processed within 1 to 3 business days after payment has been confirmed.
Orders are not processed or shipped on weekends or U.S. public holidays.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Shipping Times
United States
Processing Time: 1 to 3 Business Days
Estimated Delivery Time: 7 to 13 Business Days
International Orders
Processing Time: 1 to 3 Business Days
Estimated Delivery Time: 7 to 13 Business Days
Shipping times are estimates and may vary due to carrier delays, customs clearance, weather conditions, or periods of high order volume.
Shipping Costs
Shipping charges are calculated during checkout based on your shipping address and selected shipping method.
From time to time, MishuBrand may offer free shipping promotions on eligible orders.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number.
If you have not received your tracking information within a few business days after placing your order, please contact us.
Email: info.mishubrand@gmail.com
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
MishuBrand is not responsible for orders shipped to an incorrect address provided by the customer.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.
If your package is lost or stolen after delivery, please contact the shipping carrier first. Our support team will gladly assist you during the investigation whenever possible.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
Your order number
A description of the issue
Clear photos of the product
Clear photos of the shipping packaging
After reviewing your request, we will provide an appropriate solution, which may include a replacement, exchange, or refund.
Customs, Duties and Taxes
International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer.
MishuBrand is not responsible for customs delays or additional charges imposed by customs authorities.
Contact Us
If you have any questions regarding shipping or your order, please contact us.
MishuBrand
Business Name: Badia LLC
Address:
1880 S Westside Dr, Suite 48
Anaheim, California 92805
United States
Email: info.mishubrand@gmail.com
Phone: +1 (949) 734-0969
Customer Support Hours:
Monday to Friday
9:00 AM to 5:00 PM (Pacific Time)