Refund policy
At MishuBrand, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.
30-Day Return Policy
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in the original packaging whenever possible.
- Include all accessories, manuals, and components that came with the product.
- Be accompanied by proof of purchase or your order number.
Returns requested after 30 days from the delivery date may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged or defective:
- Items that have been used, worn, or altered.
- Products damaged due to misuse, accidents, or improper handling.
- Gift cards.
- Clearance or final sale items (if marked as non-returnable).
- Personalized or custom-made products.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photos of the product.
- Clear photos of the shipping packaging.
After reviewing your request, we will provide an appropriate resolution, which may include a replacement, exchange, or refund.
How to Start a Return
To request a return, please contact our customer support team before sending your item back.
Email: info.mishubrand@gmail.com
Please include:
- Your full name
- Order number
- Reason for the return
- Photos (if applicable)
Our team will provide return instructions if your request is approved.
Please do not return products without prior authorization.
Return Shipping
If the return is due to:
- A damaged or defective product.
- An incorrect item shipped by us.
MishuBrand will cover the return shipping costs where applicable.
For returns due to a change of mind or customer preference, the customer is responsible for return shipping costs unless otherwise required by applicable law.
Shipping charges paid on the original order are non-refundable unless the return is the result of our error.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your financial institution or payment provider to process and post the refund.
Exchanges
We replace items only if they are damaged, defective, or incorrect.
If you require an exchange, please contact us before returning the item.
Order Cancellation
Orders may be canceled within 24 hours of purchase, provided they have not entered processing or shipment.
Once an order has been processed or shipped, it cannot be canceled.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit card provider, as processing times may vary.
- Contact your bank.
If you have completed these steps and still have not received your refund, please contact us.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
MishuBrand
Business Name: Badia LLC
Address:
1880 S Westside Dr, Suite 48
Anaheim, California 92805
United States
Email: info.mishubrand@gmail.com
Phone: +1 (949) 734-0969
Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM (Pacific Time)